Travel eSIM FAQs

Most recent iPhone, Samsung Galaxy and Google Pixel models support eSIM, and your phone must be carrier-unlocked. Check your model in our eSIM compatible phones list.

• iPhone: Scan your QR code (or choose Use QR Code), then follow the prompts. When it’s done, set Mobile Data to your eSimpli line and turn Data Roaming on.

• Android: Tap Add eSIM, then scan your QR code or enter the SM-DP+ address and activation code. Turn Data Roaming on.

Installation usually takes a few minutes. Step-by-step guides: iPhone · Android

You need an internet connection: Wi-Fi or your current SIM’s mobile data.

Choose your destination and plan, checkout, and we’ll email you the QR code plus the SM-DP+ address and activation code. Keep that email handy when installing.

Plans typically start on first connection (not at checkout) and run for a fixed number of consecutive days. See the plan page for exact validity and any fair-use terms.

Yes on most recent phones (Dual SIM). Keep calls and SMS on your primary SIM and use eSimpli for data on the eSIM. Some models also support two eSIMs; this varies by device and region.

Hotspot and tethering work on most plans. If you’re unsure, message us before you buy.

Our travel eSIMs are data-only. Use apps like WhatsApp, FaceTime, iMessage, Telegram or other VoIP services for calls and messages.

Carrier-locked phones usually can’t add third-party eSIMs. Ask your carrier to unlock the device, or check your unlock status in your phone settings before purchase.

No plastic SIM to swap, you can install it before you travel, your usual number stays active for calls and texts, and you pay upfront with no contract.

Yes, if it’s already installed. Switch the eSimpli line on and turn Data Roaming on, and it will connect to a local network.

No. If you delete it, you can reinstall it on the same phone, but it can’t be moved to a different phone. Install it on the phone you’ll travel with.

In 200+ destinations worldwide. Find your destination to see the plans available.

Yes. WhatsApp is linked to your phone number, not your mobile data, so it keeps working with your usual number while your eSimpli eSIM provides the data.

Check three settings:

• the eSimpli line is switched on;
• it’s selected as your mobile data line;
• Data Roaming is on for the eSimpli line.

Turn Data Roaming off on your other SIM so your data goes through eSimpli. Then restart your phone.

The APN usually sets itself. If it’s missing, enter it manually as data.esim:

• iPhone: Settings → Mobile Data → select your eSimpli line → Mobile Data Network → enter data.esim in the APN field.
• Android: Settings → Connections → Mobile networks → Access Point Names → Add. Enter data.esim as the APN, save, then select it.

• Make sure the eSimpli line is switched on and Data Roaming is on.
• Check you’re in a destination your plan covers.
• If the problem continues, turn off automatic network selection and choose another network from the list.

Install the eSIM manually using the SM-DP+ address and activation code from your eSimpli email. The iPhone and Android guides show where to enter them.

• Your plan may have used all its data or reached the end of its validity. Check your usage and top up if needed.
• If your plan is still active, try selecting a different network manually. In busy areas, a network can be congested at peak times.

Message us on WhatsApp or live chat with a screenshot of your eSIM settings, and we’ll help you get connected.