Welcome to our eSIM FAQ page!
Here, we aim to provide you with all the information you need to understand and make the most of our eSIM technology. Read on to find answers to some commonly asked questions about eSIMs.
An eSIM, short for embedded SIM, is a digital SIM card that is built into a device, such as a smartphone or tablet. Unlike traditional physical SIM cards, eSIMs do not require a physical swap or insertion. Instead, they can be activated remotely, allowing for a more convenient and flexible user experience.
When you purchase an eSIM from our platform, we will provide you with a unique QR code or activation code. You can then scan the QR code or enter the activation code into your device, which will automatically download the necessary network settings and activate the eSIM. This process eliminates the need for physical SIM cards and allows for seamless connectivity.
Using an eSIM offers several advantages:
- Convenience: With an eSIM, you can easily switch between different mobile networks without needing to physically change SIM cards. This is particularly useful for frequent travelers or individuals who need to use multiple networks.
- Flexibility: eSIMs allow you to activate and manage multiple mobile plans on a single device, giving you greater control over your connectivity options.
- Reliability: Our eSIMs provide a stable and fast internet connection, ensuring that you stay connected wherever you go, especially in popular cities and tourist destinations.
- Hassle-free activation: Our eSIMs are activated automatically when connected to a mobile network, eliminating the need for manual activation or configuration.
eSIMs are compatible with a wide range of devices, including smartphones, tablets, smartwatches, and even some laptops. However, it's important to check if your specific device supports eSIM technology before purchasing an eSIM plan.
At eSimpli we offer eSIMs for over 190 countries, including Australia, Brazil,United Kingdom, USA, France and more. These eSIMs are specifically designed to provide reliable and fast internet connectivity in popular cities and tourist destinations within these countries.
To purchase an eSIM, simply visit our website and browse through our available eSIM plans. Once you've selected the desired plan, proceed to the checkout and complete the payment process. After the purchase, we will provide you with the necessary activation code or QR code to get started with your eSim.
If you have any further questions or need assistance with your eSIM, please don't hesitate to contact our customer support team. We're here to help.
How long does the eSim last?
The duration of the eSIM depends on the plan you choose. We offer different plans with varying validity periods, such as 7 days, 15 days, or 30 days. You can select the plan that best suits your travel duration.
Activating your eSIM from esimpli is fast and easy—no matter where you are in the world. After you purchase a plan, you'll receive an email with your eSIM QR code or activation code, along with simple instructions.
To get started, just scan the QR code using your phone’s settings, or manually enter the activation details. Once your travel eSIM is installed, you’ll be ready to connect to mobile data at your destination—no physical SIM card, no roaming fees.
For step-by-step instructions on how to install and activate your eSIM, including screenshots and device-specific tips, visit our guide here:
👉 How to Install and Activate Your eSIM
Need help? Our support team is always available to walk you through the process.
Yes! Most modern smartphones support dual SIM functionality, which means you can use your physical SIM and an eSIM at the same time. This is especially helpful for international travel—keep your regular number active for calls or texts, and use your eSIMpli data plan for affordable, high-speed internet abroad.
You can easily switch between your SIMs in your device’s settings, or even use both simultaneously depending on your phone model. It’s a convenient way to stay connected to home while using local data wherever you travel.
Not sure if your phone supports dual SIM with eSIM? Check our device compatibility guide for details.
Yes, your eSIM will activate automatically as soon as you arrive at your destination—just make sure it’s installed before you travel and that data roaming is enabled in your device’s settings.
Most esimpli plans are ready to connect as soon as your phone detects a local partner network. That means you can land, turn off airplane mode, and get online within minutes—no need to hunt for a SIM card kiosk or Wi-Fi hotspot.
Need help getting set up before your trip? Visit our activation guide for a step-by-step walkthrough.
Yes, you’ll need an internet connection (Wi-Fi or mobile data) to activate your eSIM. We recommend activating your eSIM before you travel, while you're still connected to a stable Wi-Fi network.
Once activated, your eSIM plan will automatically start working when you arrive at your destination—no need for a local SIM card or manual setup. This is the easiest way to stay connected while traveling abroad without dealing with roaming charges or delays.
If your phone is carrier-locked, you likely won’t be able to use an eSIM from esimpli or any provider outside of your carrier. To use a travel eSIM, your device must be unlocked and eSIM-compatible.
If you're unsure, check with your mobile provider to see if your phone can be unlocked, especially before an international trip. Once unlocked, you can install your eSIMpli plan and enjoy affordable, high-speed data while abroad—without roaming fees.
Check if your phone is compatible using our device guide.
eSimpli eSIM plans are data-only, meaning they do not support traditional voice calls or SMS. However, you can still make calls and send messages using apps like WhatsApp, FaceTime, iMessage, Skype, or Messenger—all of which use data.
This setup is ideal for travelers who need reliable internet access abroad without paying for international roaming. You can also keep your physical SIM active for voice and SMS while using your eSIMpli plan for data, thanks to dual SIM functionality.
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